Return Policy
Thank you for shopping on our website. We hope you are satisfied with your purchase. If you are not completely happy with your received items, we offer a flexible return policy to ensure a smooth shopping experience.
1. Return Conditions
Returns must be requested within 7 days of receiving the product.
Returned items must be unused, in new condition, and include the original packaging, tags, and all accessories.
Certain items (such as personalized products, perishable goods, or promotional items) may not be eligible for return. Please refer to the product page for details.
2. Return Process
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Contact our customer service team to submit a return request, providing your order number and relevant details.
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We will review your request within 1-2 business days and provide the return address and instructions.
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After receiving return confirmation, please ship the product back within 3 days and provide the tracking number.
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Once we receive the returned product and verify that it meets the return conditions, we will process your refund or exchange within 5 business days.
3. Return Shipping Fees
If the return is due to a product defect or incorrect shipment, we will cover the return shipping costs.
If the return is due to personal reasons (e.g., dislike, unsuitability), the return shipping fee must be covered by the buyer.
4. Refund Method
Refunds will be issued via the original payment method, with processing times dependent on the payment platform or bank.
For exchanges, the replacement item will be shipped as soon as the return is confirmed.
5. Additional Notes
Do not return items without prior approval; unauthorized returns may not be processed.
We are not responsible for lost or damaged returns during transit. Please ensure proper packaging and use a reliable shipping service.
If you have any questions, please feel free to contact our customer service team. We are here to assist you!